Outlook - Fixing Synchronization Error - 8007000E-50C-8007000E-560


Fixed a quirky issue with Outlook Offline Mode today... 


A user was getting these errors in the Sync Issues folder - several per day, totaling thousands before I was contacted:

16:40:45 Synchronizer Version 11.0.8200

16:40:45 Synchronizing Mailbox '[username]'

16:40:45 Synchronizing Hierarchy

16:40:46 Synchronizing server changes in folder 'Deleted Items'

16:40:46 Downloading from server '[server name]'

16:40:48     2 item(s) added to offline folder

16:40:48 Terminated in error

16:40:48   [8007000E-50C-8007000E-560]

16:40:48   There is not enough memory available to perform the operation.

16:40:48   Microsoft Exchange Server Information Store

16:40:48   For more information on this failure, click the URL below:

16:40:48   http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8007000e-50c-8007000e-560


The link above went nowhere.

Simply removing the OST to force Outlook to build a new offline file did NOT work this time.

Logging in via Outlook Web Access (OWA) displayed  2K items are in deleted items, vs. zero in Outlook. A deleted item on the server was very corrupt.

In OWA, you can click on the recycle bin icon while the Deleted Items folder is open to remove all the items.


After clearing the Deleted Items in Outlook, I removed the .OST again, as suggested here: http://www.outlookforums.com/showthread.php?11902-Synchronization-Log-Errors

Note: OST location -  \Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook

And things seem OK, no more sync errrors.

In retrospect, I might have been able to  turned off or disable offline mode, open the inbox, delete Deleted Items items and turn offline mode back on.

This gave some hints about a specific item being the problem - http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/fed0c9b9-8a9b-4822-b0b5-54cf10f3b457

tags: outlook, sync, issues, corrupt, offline, mode
Related Scribbles:
  • MS Exchange Notes
  • Outlook Notes

  • ID: 956
    Date Updated:
    2010-07-27 17:07:50
    Date Created:
    2010-07-27 17:07:50


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